We would like to educaterd the ressidents of Albquerque New Mexico. The Federal Trade Commission issued a “Consumer Alert” about a scam occurring across the country including Albuquerque New Mexico. Unskilled and careless fake organizations have infiltrated the locksmith industries yellow pages and Internet with false advertising and pricing. Fake local phone numbers are misguided to out-of-state call centers from where the Locksmith scammers contact unauthorized individuals for service calls. Low prices are quoted over the phone to set up the bait and swith scam. Many times the charge 5 to 10 times more than the quoted price. These criminal locksmiths have no background check. Flying Fortess Locksmith has identifiable vans and uniformed Professional Locksmiths. If you think that you are being scammed contact the police 505-242-2677!
|Flying Fortress Locksmith||Scam Locksmith||FLying Fortress Locksmith|
|Bonded and Insured||No||Yes|
|Employees are background checked||No||Yes|
|Employees have uniform||No||Yes|
|Hires highly skilled technicians only||No||Yes|
|Has identifiable vehicle with company logo||No||Yes|
|Answers the phone identifying company by name||No||Yes|
|Quotes prices by phone with integrity||No||Yes|
|Is willing to provide company information by phone||No||Yes|
|Company Receipts are identified with logo||No||Yes|
|Business Model is based on providing great service||No||Yes|
Guarantees all work
|Operates from out-of-state hideout||Yes||No|
|Answers the phone with generic term||Yes||No|
|Becomes rude or nervous when pushed for information||Yes||No|
|Needs to ask long distance agent if they are available for a job||Yes||No|
|Puts you on hold over the phone to check availability of long distance agent||Yes||No|
|Offers $15 dollar service calls to then overcharge customer||Yes||No|
OUT-OF-STATE Call Center
An out-of-state call center is established to receive phone calls from all parts of the country. “Service Agents” are identified in every major city where the organization operates to be on call for dispatch. Background checks and technical skill tests are never performed when hiring these agents.
Thousands of FAKE directory listings are disseminated all over the internet and Yellow Pages; entire teams are hired to solely accomplish this task. Addresses are stolen from real locations without the owner’s consent to be paired with an externally routed local number answered in an out-of-state facility. Existing local locksmiths with an established market are also targeted for Identity Theft, their address and names are stolen and phone calls are also deviated to the organization’s out-of-state calling center.
Bait advertising is displayed in search engines like Google, Yahoo, and Bing. The most typical type of ad they use is the $15 Service Call offer
Once a customer calls requesting a service the out-of-state office calls the first available agent on their list and asks them for availability, if the answer is yes, said agent will be dispatched to the service location. Almost always these agents arrive late since making the customer wait is part of the bait scheme.
The agent arrives with no uniform and unidentified vehicles to the customer’s location. The $15 Service call and other deceptive form of advertising are not sustainable even for operations like this one, and after opening the lock the agent overcharges the customer up to 10 times ($150-$250) more than the advertised price. Most times the customer ends up paying the amount because he or she is in a vulnerable situation and because time has been invested in waiting for the Locksmith to arrive. Agents are very forceful and take advantage of every situation.
Protect yourself from operations claiming to be professional locksmiths that don’t conduct business in the right manner. There are thousands of news reports, in television, print, and online media, covering the widespread locksmith scams affecting the whole country. It’s very important you protect yourself and do your due diligence when hiring a locksmith, and by asking this 5 questions, you’ll know if you are talking to a scammer or to a real locksmith.
Locksmith scammers who operate outside of your city answer the phone with a generic phrase like "Locksmith Good Morning" because they advertise in many cities with as many different false names so they have to use a generic greeting to cover them all. A genuine locksmith always answers with their name first, for example: "Flying Fortress Locksmith™, this is Eddy, how can I help you?"
Locksmith Scammers don’t publish the address of their operations office in their website, nor in any of the places where they advertise. And the reason is very simple, they can’t assume responsibility for any of the agents they send to the field nor for the work they do. A genuine locksmith has a local shop in the city where you live where you can reach them directly with any inquiry.
Locksmith Scammers do not guarantee the quality of the work they assign to their agents. As a matter of fact they don’t even perform background checks, nor technical skill tests, to any of them. A genuine Locksmith guarantees all their work because they know and trust their employees.
Locksmith Scammers are not licensed, nor can they be, since a requirement for obtaining a license is operating in the local area they service. In Albuquerque New Mexico all genuine and successful locksmith companies have it.
Will you charge what you quoted in advance?
The Locksmith Scammers dispatch office doesn’t quote prices in advance because they have no control over it. Simply, they collect their part, and the agents they dispatch are free to charge whatever they feel like to customers in vulnerable situations. A genuine Locksmith is able to give an accurate because they have a structured price list which is always the same.